Delete Your Account

How to request deletion

Send an email to info@zsolutionsit.com from an email address you control, or from your registered phone's default mail app, with the subject line “Account deletion request” and the following details:

• Your full name
• Your registered phone number
• Your estate's name or code

Alternatively, you can ask your estate administrator to submit the request on your behalf.

What gets deleted

Once verified, we permanently delete:

• Your profile: name, phone number, email, house/unit, emergency contact, vehicle plates
• Your login credentials and transaction PIN
• Your voice-assistant transcript history
• Your device's push-notification token

What we retain, and why

Some records can't be deleted immediately because other residents, your estate, or the law depend on them:

• Dues, levy, and utility purchase records: kept for a reasonable period to meet accounting and legal obligations, and because they form part of your estate's financial ledger, shared with other residents' records. These are retained in a de-identified form where possible.
• Visitor pass and access-log entries you created: kept as part of the estate's security record.

How long it takes

We process deletion requests within 30 days and will email you a confirmation once it's complete.

Questions

Contact info@zsolutionsit.com for anything not covered here, or see our Privacy Policy for more on how your data is handled.